Biography

Joyce M. Coleman

Joyce Coleman is a speaker, author, community activist, and management consultant in the areas of customer-focused enterprise and peak performance.

Coleman, raised in rural pre-civil rights Mississippi, became the nation's first black female officer and executive at a major airline, TWA. She headed the consumer affairs division, where she developed innovative frontline empowerment programs that dramatically improved the airline's customer service profile. She later re-engineered the in-flight services division, using a "best practices" systems model.

 Joyce Coleman is the author of the critically acclaimed memoir, Soul Stirrings: How looking back gives each of us the freedom to move forward, a companion Study Guide for grades 4-12, and an E-book, Write, Publish, Prosper from What You Know. She authored several business-oriented writings that are published widely on the Internet. Titles include Confessions of a Reluctant Saleswoman, A Case for Service Excellence, A Holiday Gift: the Gift of Family History and Wisdom, and Seven Secrets on How to Ace the Corporate Game.  She co-wrote the book, “An Introduction to Collaboration, Teamwork, and NETWORKING: A Case for Working together Systematically to Achieve Successful Living.  

Among her many credits, Joyce has been named to New York City’s YWCA Academy of Women Achievers, selected for Career Focus Magazine’s Eagle Award, listed in the International Who’s Who of Professionals and Strathmore’s Who’s Who Registry of Business Leaders.

She is the president of an online publishing company, www.locusthillpublishing.com.  Joyce is www.wecareworldwide.com), a multifaceted company that specializes in helping small businesses bridge the digital divide through its Internet Marketing, Entertainment, and Fundraising channels.  She is a partner in other online companies: www.youngceos.biz and www.globaltraining.biz. She is also a former executive at Osprey, a St. Louis based strategy and research consultancy (www.ospreyvision.com).  

 Joyce is married, and lives in St. Louis, Missouri.  

Full resume available here.